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Listed on Accenture’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A junior-level role managing IT infrastructure service delivery for clients, with responsibility for SLA compliance, technical team coordination, and continuous improvement initiatives. Suited for professionals early in their careers who want to develop ITSM and cloud service management expertise while supporting AI-driven operational transformation.
Our summary, not Accenture’s wording. The full posting is on their site.
Skills this role names
- Agile
- Amazon Web Services (AWS)
- Datadog
- DevOps
- Dutch Language
- Dynatrace
- Grafana
- ITIL
- Microsoft Azure
- ServiceNow
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What they ask for
Required
- Understanding of ITIL principles (Incident, Problem, Change, Service Level Management)
- Familiarity with ITSM tools (ServiceNow or Jira Service Management)
- Basic knowledge of IT infrastructure (servers, networking, cloud, end-user computing)
- Strong organisational and priority management skills
- Excellent communication and stakeholder management abilities
- Analytical mindset for service performance data interpretation
- Customer-focused attitude
- Fluency in English and French and/or Dutch
- NATO member country citizenship
- Eligibility to work in Belgium
Nice to have
- Exposure to cloud infrastructure services (AWS, Azure, GCP)
- Basic knowledge of DevOps or Agile delivery methodologies
- Experience with monitoring and observability tools (Grafana, Datadog, Dynatrace)
- Familiarity with vendor management or supplier governance
- Experience in client-facing IT support or service desk role
- ITIL 4 Foundation certification
- Industry-recognized cloud fundamentals or operations certification
- ServiceNow Certified System Administrator (CSA)
- Project Management certification (CAPM or equivalent)