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Senior Solutions Engineer

Intercom

San Francisco, CA · Senior

$231,300 – $276,275

Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A Senior Solutions Engineer at Fin will guide customers through technical discovery and proof-of-concept delivery, translating their business challenges into AI-powered solutions while gathering feedback to influence product direction. This role suits experienced pre-sales engineers comfortable managing executive relationships and collaborating across technical and business teams.

Our summary, not Intercom’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Minimum 5 years in a technical pre-sales role
  • Experience managing C-Level technical and business relationships
  • Strong technical acumen for discovery and value presentations
  • Ability to solve problems independently and collaboratively
  • Time management in dynamic environments
  • Translate business challenges into tailored solutions
  • Communicate with both technical and non-technical audiences
  • Experience with POCs, RFPs, and security questions
  • Excellent communication and interpersonal skills
  • Occasional travel required
  • Proof of eligibility to work in the United States

Nice to have

  • Familiarity with AI or customer service platforms
  • Experience working with product and engineering teams
  • Demonstrated ability to influence product direction through customer feedback

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