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Listed on Motive’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead technical support engineering teams across multiple customer segments and business units at a fast-growing fleet operations platform, responsible for building scalable operations, developing managers, and partnering across product and engineering to improve support quality and efficiency. This role suits experienced support leaders who can balance hands-on incident leadership with strategic organizational design and who thrive in high-volume, data-driven environments.
Our summary, not Motive’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 6+ years leading technical support teams with manager experience
- Hands-on background in technical support engineering or technical operations
- Experience managing multiple teams or business segments
- Track record handling complex escalations and incidents
- Strong performance managing and coaching managers and senior individual contributors
- Deep knowledge of support metrics (CSAT, SLA, FCR, backlog health)
- Ability to operate strategically and tactically
- Cross-functional partnership with product, engineering, and customer success
Nice to have
- Technical degree in Computer Science or Engineering
- Salesforce hands-on experience including case management and workflows
- Tableau or similar BI tool experience
- Familiarity with Jira and Confluence
- Data-driven support strategy experience with segmentation and cohort analysis
- Prior experience in IoT, telematics, or fleet management