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$215,000 – $237,000
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role pairs deep technical expertise with strategic customer engagement, embedding engineers within key accounts to solve complex problems with AI customer service software. It suits experienced engineers who thrive on customer collaboration, technical leadership, and influencing product direction.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Strong software engineering background (CS, Mathematics, Software Engineering, Physics)
- Experience building SaaS products with real-world usage
- Deep knowledge of at least one high-level programming language
- Proficiency with REST APIs
- Strong cross-functional collaboration and communication skills
- Ability to travel and work on-site with customers regularly
- Proof of eligibility to work in the United States
Nice to have
- AI/ML interest and experience
- Former founder or early-stage startup background
- Quick ability to understand novel AI architectures and trade-offs
- Experience prototyping and shipping software rapidly