S
$200,000 – $225,000
Listed on StubHub’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
StubHub seeks a Director to lead workforce planning and optimization across their global customer support organization, balancing internal teams with outsourced partners. This role suits experienced operations leaders who excel at translating business demand into staffing strategies and driving efficiency through data-driven performance management.
Our summary, not StubHub’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years operations leadership experience
- Lead global teams across multiple locations
- Develop and execute workforce strategies including forecasting and scheduling
- Own outsourced partner contract negotiations and pricing structures
- Define and report productivity metrics (occupancy, utilization, handle time)
- Collaborate cross-functionally with HR, finance, and operations leadership
- Design organizational structures and governance frameworks
- Experience managing large-scale operations (300K contacts/month)
Nice to have
- Customer service industry experience
- Advanced analytical and communication skills
- Out-of-the-box problem solving
- Change management experience