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$140,600 – $167,900
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the design and delivery of live customer training programs at Fin, including webinars, workshops, and an annual academy event, with responsibility for curriculum, enterprise customer support, and direct presentation to users and executives. It suits someone with deep SaaS training expertise who can balance program strategy with engaging delivery and enjoys building customer relationships through educational experiences.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years training experience
- 3-5 years in SaaS or tech
- Professional services or customer success experience
- Understanding of adult learning principles
- Content design and presentation skills
- Ability to explain complex technical and AI concepts
- Executive presence and public speaking ability
- Audience engagement and adaptability
- Program management and project leadership
- US work eligibility