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$109,000 – $130,000
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a customer support team of about 10 specialists at Fin, Salesforce's AI-powered customer service platform, managing performance metrics, team development, and cross-functional initiatives in a fast-growing SaaS environment. This role suits experienced support managers from technology companies who are energized by AI innovation and thrive in startup-paced settings.
Our summary, not Intercom’s wording. The full posting is on their site.
What they ask for
Required
- 4+ years customer support or service experience in SaaS or technology
- 3+ years directly managing and developing a support team
- Strong written and verbal communication skills
- Experience managing teams to metrics, conducting 1:1s, performance reviews, and running meetings
- Customer-focused mindset with track record of embedding customer obsession in processes and culture
- Knowledge of and interest in the technology industry
- Ability to recognize patterns in data and provide recommendations