A
$140,000 – $154,000
Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads operations and process improvements for a customer success team at a B2B SaaS company, partnering with account managers and support staff to optimize workflows and drive retention metrics. It suits operations professionals with revenue organization experience who enjoy building scalable systems and working across teams.
Our summary, not AlphaSense’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5–8 years in a revenue operations organization
- Prior people management experience
- Deep knowledge of SaaS metrics including NRR, GRR, and renewal rates
- Experience defining and owning metric standards, not just reporting
- Track record optimizing and rolling out new technology and processes in revenue teams
- Strong project management and process improvement skills
- Ability to think strategically and act tactically
Nice to have
- Experience with SQL or data warehouse tools like Snowflake or BigQuery
- Familiarity with BI platforms such as Tableau
- Exposure to pre-sales and application specialist functions
- Experience with the B2B sales process