$127,900 – $205,000
Listed on Visa Inc.’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a team delivering technology support to Visa staff, managing both the people and operations of an onsite support center with a focus on service quality, automation, and team development. This role suits experienced IT service managers ready to step into senior leadership while driving innovation in how support is delivered.
Our summary, not Visa Inc.’s wording. The full posting is on their site.
Skills this role names
- IT Service Management
- IT Service Management (ITSM)
- ITIL
- macOS
- Microsoft Windows
- Project Management
- ServiceNow
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What they ask for
Required
- 8+ years in relevant work experience with Bachelor's degree, or 11+ years without degree
- Leadership experience managing a support team
- Verbal and written communication skills
- Knowledge of ITIL framework and service desk tools
- Experience with multi-OS platforms (Windows, macOS, Mobile) and workstation hardware
Nice to have
- Certification in IT service management, project management, or quality management
- Experience with ServiceNow ITSM tool
- Manager-level experience in corporate technology support
- Experience managing globally diverse teams
- Advanced degree (Master's, MBA, JD, MD) or PhD