Lead Software Engineer, CRM and Integrations

full time · Lead / Staff / Principal

$147,100 – $258,700

Listed on Genesys’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role is to lead the design and operation of integrations between Genesys Cloud and major CRM platforms like Salesforce and ServiceNow, working across distributed cloud systems. It suits a senior engineer with full-stack capabilities and production experience who can drive architecture decisions and mentor teammates in a startup-scale team environment.

Our summary, not Genesys’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

Bachelor's or Master's degree in Computer Science or related discipline
8+ years of software engineering experience with demonstrated technical leadership
Strong understanding of modern web UI frameworks and REST API architecture
Experience building and operating cloud-native or microservice-based applications
Hands-on experience with at least one major CRM platform such as Salesforce or ServiceNow
Hands-on experience with at least one major CRM API such as Apex or Lightning
Full-stack development experience with both front-end and back-end proficiency
Proficiency in at least two modern JavaScript frameworks
Experience with NestJS or equivalent Node.js backend frameworks
Strong fundamentals in algorithms, data structures, and distributed systems design
Proven experience with event-driven and service-oriented architectures
Understanding of OAuth 2.0, PKCE, WebRTC, and cross-origin communication patterns
Hands-on experience with automated testing, continuous integration, and continuous deployment
Self-starter with strong problem-solving skills

Nice to have

Master's degree in Computer Science
Experience with additional CRM platforms beyond the required one
Familiarity with AI-assisted development workflows