Listed on Norwegian Cruise Line’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This senior product owner role focuses on designing and delivering complex contact center capabilities, particularly within CRM systems like Salesforce. The position suits experienced professionals who can bridge business and technical teams to drive product strategy and implementation across customer service platforms.
Our summary, not Norwegian Cruise Line’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 6+ years in CRM, customer experience technology, or contact center environments
- Hands-on experience with CRM platforms, preferably Salesforce
- Experience designing complex workflows, integrations, and automation solutions
- Cross-functional team collaboration experience
- Understanding of CCaaS platforms such as Genesys
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
Nice to have
- Salesforce certifications (Administrator, Platform App Builder, Advanced Admin)
- Experience with AI-driven capabilities like automation, chatbots, agent assist, or analytics
- Mentoring or leadership experience with junior team members