Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)

New York, NY · Remote · full time

$100,000 – $145,000

Listed on Replit’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role manages customer support across Replit's social media channels and handles technical, billing, and account inquiries from developers on platforms like Twitter, LinkedIn, and Reddit. It suits someone with extensive social media support experience who can work autonomously in a fast-paced environment while representing the company's voice to a developer community.

Our summary, not Replit’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

4+ years of social media support experience across X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
Experience with support platforms (Zendesk, Sprout Social) and payment systems (Stripe, Orb)
Ability to work efficiently in high-volume support environments with productivity metrics
Strong written communication for public-facing interactions
Comfort operating with autonomy and ambiguity
Maintain consistent brand voice across channels
Understanding of each social platform's distinct audience and etiquette
Understanding of developer communities and technical terminology

Nice to have

Community management or developer relations experience
B2B SaaS customer success or support background
Experience with AI tools (Claude, ChatGPT)
Experience with Replit