$210,000 – $230,000
Listed on NetDocuments’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads NetDocuments' post-sale customer organization, encompassing customer success, renewals, and partner delivery across the company's legal technology platform. It suits experienced customer-facing leaders who have scaled organizations and driven retention and expansion metrics in SaaS environments.
Our summary, not NetDocuments’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- Bachelor's degree in business or equivalent experience
- 10+ years in Customer Success, Account Management, or post-sale customer-facing roles in SaaS
- 5+ years leading leaders and scaling organizations of 30+ people
- Proven ownership of retention and expansion targets (GRR, NDR, renewal rates) at $100M+ ARR company
- Experience designing segmented customer engagement models across customer tiers
- Ownership of renewals function including forecasting and pricing
- Strong financial and analytical skills to translate data into strategy
Nice to have
- Experience in the legal industry
- Leadership or support of Customer Success teams driving AI product adoption
- Experience in private equity-backed or high-growth companies through scaling phases
- Partnership with Product teams on formal voice-of-the-customer programs