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Support Platform Administrator
SprinklrListed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages configuration, users, and workflows on Sprinklr's customer support platform, ensuring operational stability and enabling efficient ticket handling across enterprise teams. It suits someone with 4+ years of ITSM platform experience who can balance hands-on administration with strategic improvements in automation and reporting.
Our summary, not Sprinklr’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree in information technology, Computer Science, Business, or related field
- 4–7+ years of experience with ITSM or support platforms
- Strong understanding of workflow configuration and routing logic
- Strong understanding of role-based access control and permissions
- Strong understanding of automation and reporting
- Experience supporting enterprise-scale support operations
- Familiarity with APIs, integrations, and SaaS platforms
- Familiarity with MongoDB and SQL Server
- Problem-solving skills and attention to detail
- Communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
Nice to have
- Familiarity with emerging technology trends and their applicability to productivity and collaboration