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$85,000 – $98,000
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports customers of Fin, an AI-powered customer service platform now owned by Salesforce, by handling complex technical issues, debugging problems across the platform and customer systems, and feeding product insights back to the engineering team. It suits someone comfortable with AI tools and web technologies who enjoys deep technical troubleshooting and direct customer collaboration.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2+ years of technical support experience
- Comfort using AI tools to write and interpret code
- Understanding of web development basics (HTML, JavaScript, CSS)
- Understanding of Git, Ruby, Rails, and APIs
- Understanding of REST API, SDKs, and Webhooks
- Knowledge of modern tech tools (Slack, Chrome, Coda)
- Strong customer focus
- Strong communication skills
- Strong problem-solving and troubleshooting ability
- Ability to take feedback
- Eligibility to work in the United States
Nice to have
- Completion of technical coding bootcamps or courses
- Previous troubleshooting environment experience
- Understanding of code syntax or supported frameworks
- Experience configuring iOS/Android plugins (mobile SDKs)
- Familiarity with native mobile development