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Senior Manager, Strategic Accounts Customer Success Managers
MotiveUnited States - Remote · Remote · full time · Senior
Listed on Motive’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a team of Strategic Customer Success Managers at a B2B SaaS fleet management platform, focusing on retention and growth of high-value enterprise accounts. This role suits experienced leaders who thrive on building trusted client relationships and developing high-performing teams.
Our summary, not Motive’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years leading a Customer Success team in B2B SaaS
- Lead a team of 6-9 Strategic Customer Success Managers
- Experience managing enterprise accounts with $4M+ ARR each
- Track record of driving net revenue retention and gross retention metrics
- Ability to work with C-level executives and senior stakeholders
- Strong communication and presentation skills
- Data-driven decision making
Nice to have
- Experience with B2B Enterprise SaaS platforms using user or seat-based licensing models
- Background in change management and transformation initiatives
- Knowledge of AI technology applications in business operations