OS
Customer Success Operations Analyst
Obsidian SecurtyUS Remote (East/Central) · Remote · full time · Mid
$120,000 – $130,000
Listed on Obsidian Securty’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role builds data infrastructure and automation for customer success teams, translating business needs into AI-assisted reporting, dashboards, and workflow automation across platforms like Salesforce and Zendesk. It suits someone comfortable with ambiguity who can query modern data platforms, design LLM workflows, and partner across technical teams to modernize how customer health and renewals are tracked.
Our summary, not Obsidian Securty’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- AI-first problem-solving mindset
- Hands-on experience with Databricks or comparable modern data platform
- Python or other scripting language for data transformation
- Strong communication skills to translate business needs into data requirements
- Comfort operating with ambiguity and partnering with engineering/business systems teams
- Data quality and documentation maintenance
Nice to have
- Experience with Salesforce data and customer success platforms like Totango, Zendesk, or Gainsight
- Understanding of data access governance and security best practices
- Experience designing or implementing automation for technical support workflows and cross-platform integrations
- Experience with cybersecurity, SaaS security, or technical B2B SaaS environment