Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages high-priority customer escalations for Intuit's executive leadership, handling cases from intake through resolution with direct phone contact and cross-functional coordination. It suits someone who thrives in high-pressure environments, excels at de-escalating difficult situations, and can drive systemic improvements by analyzing root causes and influencing change across the organization.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Direct phone communication with customers
- Root cause analysis and problem-solving
- Cross-functional collaboration and stakeholder management
- Managing high-volume escalations end-to-end
- De-escalation and customer empathy
- Data-driven decision making
- Executive-level communication
Nice to have
- Bachelor's Degree
- Masters Degree
- Prior experience in executive resolutions or high-visibility escalations
- Familiarity with multiple Intuit product lines
- Project management experience
- Ability to coach and train others