$167,000 – $300,700
Listed on Moderna’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the design, delivery, and long-term operations of Moderna's Salesforce-based customer engagement platform, managing integrations with enterprise systems and overseeing a large technical and vendor team. This role suits an experienced platform leader comfortable balancing business priorities with technical governance across a regulated, global healthcare environment.
Our summary, not Moderna’s wording. The full posting is on their site.
Skills this role names
- Customer Relationship Management (CRM)
- Data Governance
- DevOps
- Release Management
- Salesforce
- Salesforce Marketing Cloud
- Salesforce Service Cloud
- SAP
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What they ask for
Required
- Bachelor's degree in Computer Science, Engineering, Business, or related field
- 10+ years leading enterprise digital platforms, CRM programs, or customer engagement technologies
- Proven experience leading large-scale Salesforce implementations or transformations
- Strong experience with platform delivery including architecture, integrations, data migration, and production support
- Data governance or customer data management experience
- Experience integrating CRM platforms with enterprise systems such as SAP and MDM
- Governance experience across DevOps, release management, and platform operations
- Ability to manage system integrators, vendors, and offshore delivery teams
- Budget and vendor spend management experience
- Strong communication and stakeholder management skills in complex, regulated environments
Nice to have
- Salesforce ecosystem platform experience (CRM, Service, Marketing, Data)
- Life sciences, healthcare, or regulated industry background
- CRM integration experience with SAP and enterprise data/MDM systems
- Contact center or customer service platform support experience
- Omnichannel customer engagement enablement experience
- Global platform rollout support experience
- Familiarity with automation or AI capabilities in CRM platforms
- Experience in vaccines, oncology, or specialty care