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$135,300 – $161,550
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A Customer Success Manager role focused on driving adoption of Fin's AI-powered customer support platform at scale, balancing high-touch customer outcomes with efficient operational processes. This suits someone comfortable managing multiple accounts simultaneously who understands AI capabilities and enjoys building repeatable success frameworks from the ground up.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3-5 years in SaaS or technology customer success
- experience managing multiple customers or high-volume engagement
- ability to explain AI and automation features to customers
- comfortable discussing technical topics like APIs and integrations
- data-driven approach to monitoring metrics and success
- self-starter mindset with ability to build processes in ambiguity
- strong relationship management skills
Nice to have
- interest in consumption or usage-based SaaS models
- exposure to generative AI, chatbots, or virtual agents
- experience scaling customer success, onboarding, or digital engagement programs