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Salesforce OmniStudio (Vlocity)

Software Development and Engineering Practices

OmniStudio, originally developed by Vlocity before its acquisition by Salesforce, is a set of low-code tools (including OmniScripts, FlexCards, and DataRaptors) for building guided, industry-specific digital processes and interfaces on the Salesforce platform. It is commonly used in industries like telecommunications, insurance, and healthcare to create customer service workflows and self-service applications without extensive custom coding. Salesforce administrators and developers use it to accelerate configuration of complex business processes.

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