Occupation
Director of Cardholder Services
A Director of Cardholder Services leads teams and strategies focused on customer service and support for card-issuing financial institutions, managing the tools, processes, and staff that handle cardholder inquiries, disputes, account management, and retention initiatives. The role typically involves overseeing digital and contact-center operations, working with product teams to shape cardholder experiences, and analyzing data to improve service quality and reduce costs. It suits experienced operations or customer service leaders with strong project management skills and the ability to work across multiple business units in large organizations.
Open Director of Cardholder Services roles (1)
Director, Cardholder Services, Global Servicing
Mastercard
Full-time · Miami, FL · $156,000 – $265,000
This role leads the development and execution of Mastercard's global strategy for premium cardholder services, focusing on creating differentiated, digital-first experiences that drive revenue and customer loyalty across markets. It suits an experienced leader comfortable navigating complex matrix organizations and translating customer insights into scalable servicing innovations.
Listed on Mastercard’s careers site · Apply there ↗
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