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$156,000 – $265,000
Listed on Mastercard’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the development and execution of Mastercard's global strategy for premium cardholder services, focusing on creating differentiated, digital-first experiences that drive revenue and customer loyalty across markets. It suits an experienced leader comfortable navigating complex matrix organizations and translating customer insights into scalable servicing innovations.
Our summary, not Mastercard’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Proven experience in strategy, product management, or customer experience transformation with measurable business results
- Strong understanding of affluent and premium customer needs and ability to translate into differentiated servicing
- Track record of owning and managing P&L performance and identifying growth opportunities
- Experience leading digital and omnichannel servicing innovations
- Exceptional stakeholder management and influencing skills across complex matrix organizations
- Ability to build and lead high-performing teams
Nice to have
- Experience with emerging technologies and alternative support channels like Live Chat, WhatsApp, SMS, and AI-driven capabilities
- Familiarity with payment processing or financial services industry