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Customer Success Associate

AlphaSense

New York, NY · full time · Junior

$70,000 – $85,000

Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

AlphaSense seeks a Customer Success Associate to help enterprise clients adopt and get value from their AI-driven market intelligence platform. You'll onboard new users, re-engage inactive ones, support training sessions, and gather product feedback from a diverse client base to improve the platform and inform the broader team.

Our summary, not AlphaSense’s wording. The full posting is on their site.

What they ask for

Required

  • 1+ years of experience in high-volume outreach or user support
  • Ability to explain complex technical concepts clearly to non-technical users
  • Strong rapport-building and communication skills
  • Comfortable managing multiple tasks in a fast-paced environment

Nice to have

  • Located in Eastern or Central Timezones

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