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Customer Success Associate

AlphaSense

New York, NY · full time · Entry

$70,000 – $85,000

Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role supports AlphaSense customers in adopting and getting value from the AI-powered market intelligence platform through onboarding, training, and ongoing engagement. It suits someone who enjoys working with diverse user groups, can explain technical features in accessible terms, and thrives in a fast-paced environment balancing multiple client interactions.

Our summary, not AlphaSense’s wording. The full posting is on their site.

What they ask for

Required

  • 1+ years of experience in high-volume outreach or user support
  • Ability to guide users through platform training and explain complex concepts clearly
  • Strong rapport-building and communication skills
  • Comfort working with diverse user types across multiple industries
  • Organized and able to manage multiple tasks simultaneously

Nice to have

  • Located in Eastern or Central Timezones

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