Senior Customer Service Agent, NYT Wirecutter (Temporary)
The New York Times CompanyNew York, NY · contract · Senior
$25 – $30 / hour
Listed on The New York Times Company’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Join Wirecutter's e-commerce team as a temporary customer service agent during the busy holiday season, handling customer inquiries via email and chat for the Wirecutter Store. This role suits experienced customer service professionals who excel at rapid, empathetic problem-solving and are comfortable managing high-volume retail operations using modern support platforms.
Our summary, not The New York Times Company’s wording. The full posting is on their site.
What they ask for
Required
- 5+ years as senior or lead customer service representative
- 5+ years interpreting and responding to customer requests with grammar and empathy
- 2+ years experience with Shopify, Gorgias, and Loop Returns
- 1+ year working with AI chat tools, managing live chat queues, creating macros, and configuring auto-responses in Gorgias
- 3+ years in high-volume retail environment meeting peak season response time expectations
- In-office work Monday–Friday, work-from-home flexibility on weekends during peak volume
Nice to have
- 3+ years experience with drop-ship retailers