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Contact Center Operations Specialist

A Contact Center Operations Specialist oversees the systems and processes that keep a contact center running smoothly, managing technology platforms, analyzing performance metrics, and working with teams to improve how customer interactions are handled. The role typically involves monitoring call/chat systems, identifying operational bottlenecks through data analysis, coordinating technology implementations, and designing process improvements across customer engagement tools. It suits someone with contact center experience who is comfortable balancing technical administration, data analysis, and cross-team collaboration.

Open Contact Center Operations Specialist roles (1)

Saucony

Contact Center Operations Specialist

Saucony

Rockford, MI

This role supports contact center operations by managing technology implementations, analyzing performance data, and partnering with business teams to drive improvements across customer engagement systems. It suits someone with contact center experience who enjoys balancing technical administration with data-driven process optimization.

Listed on Saucony’s careers site · Apply there ↗

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