Listed on American International Group’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A customer service role supporting HVAC dealers and customers with warranty contract administration, claims guidance, and technical support. Ideal for someone with strong communication skills who enjoys problem-solving and learning about HVAC products and warranty processes.
Our summary, not American International Group’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- Computer and software proficiency including MS Word, Outlook, Excel, and CRM systems
- Excellent written and verbal communication skills
- Customer-oriented approach with empathy and patience
- Effective interpersonal skills
- Ability to meet consistent deadlines
- Work independently and collaboratively
- Manage multiple tasks simultaneously
- Maintain strong organizational skills
- Professional demeanor in all situations
- Ability to explain technical information clearly
- Remain calm and courteous under stress
- Proactive interest in learning about products and processes
Nice to have
- Prior HVAC experience
- Prior warranty industry experience
- Prior insurance experience
- Background in customer service excellence
- Experience managing multiple concurrent projects
- Strong record-keeping skills