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$100,000 – $120,000
Listed on Wagmo’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Wagmo seeks an AI specialist to manage and optimize their customer support and claims automation systems, tuning prompts and workflows while building more personalized bot interactions. This role suits someone comfortable with AI tools and APIs who wants to own the performance of live production systems without necessarily being a software engineer.
Our summary, not Wagmo’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3+ years building and improving AI-powered workflows in customer service or operations
- Strong understanding of prompt design, workflow logic, and AI evaluation
- Experience with Zendesk AI or comparable service platform and comfort with APIs
- Diagnostic judgment to trace performance issues and determine next actions
- Ability to work across technical and non-technical teams
Nice to have
- Coding experience
- Familiarity with emerging AI tools and techniques