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Citigroup

Service Process Coordinator - Letter Team

Citigroup

5800 SOUTH CORPORATE PLACE · full time · Mid

$40,960 – $53,440

Listed on Citigroup’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role involves managing correspondence workflows for loan servicing, including proofing and typing client letters, coordinating with mail and print services, and handling daily reconciliation tasks. It suits someone with loan processing experience who is detail-oriented, proficient in Microsoft Office, and comfortable working in a structured, compliance-focused environment.

Our summary, not Citigroup’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 1-3 years relevant processing experience
  • Loan servicing or loan processing background
  • Proficiency with Microsoft Excel and Word
  • Ability to read and understand English grammar
  • Typing proficiency
  • Ability to sit at computer for majority of 8-hour shift
  • Ability to maneuver 30 lb boxes and push/pull loaded carts
  • High school diploma or equivalent

Nice to have

  • Knowledge of state and regulatory investor guidelines
  • Understanding of department and unit policies and procedures
  • Experience with file management and re-filing

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