$101,167 – $204,439
Listed on Mercury General’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads process transformation across Mercury's People Operations function, mapping existing workflows, identifying improvement opportunities, and implementing better ways of working. It suits an organized, detail-oriented operator comfortable balancing strategic thinking with hands-on execution across complex, cross-functional initiatives.
Our summary, not Mercury General’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5–7+ years in People operations, HR service delivery, HR technology, or related field
- Bachelor's degree in business, operations, HR, project management, or related field
- Demonstrated experience documenting and redesigning end-to-end workflows
- Experience leading cross-functional initiatives with structured problem-solving and implementation discipline
- Ability to define success measures and use data to evaluate impact
- Strong process-mapping, prioritization, and project-planning skills
- Clear written communication and documentation skills
Nice to have
- Consulting or continuous-improvement background
- Service design or systems-thinking experience
- Change-management experience
- Experience creating playbooks and governance materials