Dedicated Client Service Partner - Cigna Healthcare - Orlando, FL - Onsite
CignaOrlando, FL · full time · Mid
Listed on Cigna’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role partners with a major client's HR team and employees to resolve healthcare benefits issues, conduct education sessions, and manage wellness initiatives onsite. It suits customer service professionals with healthcare benefits experience who enjoy building relationships and solving complex problems.
Our summary, not Cigna’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- High school diploma or GED
- 3+ years healthcare, pharmacy, health insurance, or PBM experience
- Healthcare benefits or claims customer service experience
- Client-facing healthcare or benefits consulting role experience
- Knowledge of medical, pharmacy, wellness, and benefits administration
- Medical claims and eligibility issue resolution
- Benefits administration platform experience
- Presentation and group education facilitation
- Employee wellness initiative support
- Strong customer service and relationship management skills
- Strong analytical and problem-solving skills
- Excellent verbal, written, and presentation skills
- Ability to manage multiple priorities and deadlines independently
- Proficiency with Microsoft Office Suite
- Onsite work in Orlando, Florida five days per week with local travel
Nice to have
- Associate's or Bachelor's degree
- Familiarity with Microsoft Teams, Webex, or similar virtual meeting platforms
- CRM or case management tool experience