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Listed on Slice’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a team of supervisors managing phone operations for a restaurant ordering platform, coaching staff and optimizing performance across shifts to ensure reliable service for independent restaurant partners. This hands-on supervisory role suits someone with contact center or customer service operations experience who thrives on building accountable teams and using metrics to drive operational excellence.
Our summary, not Slice’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2+ years operational leadership experience with coaching and people development track record
- Experience leading frontline teams in contact center, customer support, operations, or service environment
- Strong performance management skills and team accountability experience
- Ability to use operational metrics and dashboards to identify issues and drive action
- Experience managing Team Leads, Supervisors, or other frontline leaders
- Strong organizational skills managing competing priorities in fast-paced environment
- Excellent written and verbal communication skills
- Familiarity with contact center technology including phone systems, CRMs, and workforce management tools
- Intermediate proficiency with Google Workspace tools (Sheets, Docs, Gmail, Slack)
- C1 level English proficiency or higher, written and spoken
- Willingness to work flexible hours including evenings and weekends
Nice to have
- Experience managing 50+ employees through multiple leadership layers
- Experience in workforce management, scheduling, or capacity planning
- Experience supporting operational process improvement initiatives
- Experience in high-growth technology, marketplace, or customer operations environment