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Customer Solutions Manager

Stoke Space

Kent, WA · full time · Mid

$120,000 – $165,000

Listed on Stoke Space’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role leads customer onboarding and adoption for a space-tech company's manufacturing software, partnering with aerospace and defense clients to drive implementation success and long-term engagement. It suits someone with deep B2B SaaS and manufacturing systems experience who can balance technical depth with executive-level relationship management.

Our summary, not Stoke Space’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 5-10+ years hardware manufacturing experience
  • 3+ years customer-facing technical or solutions role
  • Hands-on experience with complex manufacturing systems (MES, ERP, PLM)
  • Domain familiarity with aerospace, defense, energy or hardware-intensive industries
  • Exceptional communication and stakeholder management
  • Process design and analytical thinking
  • Up to 30% travel
  • U.S. citizenship or work authorization per ITAR requirements

Nice to have

  • B2B SaaS experience
  • Proven track record building onboarding programs and adoption engines in manufacturing
  • Ability to build dashboards, workflows, and templates

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