TP
$110,000 – $140,000
Listed on Topline Pro’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead and scale a customer support team at a venture-backed startup serving small service businesses, managing daily operations, metrics, and cross-functional collaboration while building systems for growth. This role suits an experienced support leader comfortable with hands-on work, decisive action in fast-changing environments, and developing high-performing teams.
Our summary, not Topline Pro’s wording. The full posting is on their site.
What they ask for
Required
- 8+ years customer support leadership experience
- 2+ years direct people management including hiring and performance management
- Hands-on ownership of daily support operations and queue management
- Experience building and tracking support metrics (CSAT, first-response time, backlog)
- Cross-functional collaboration with Product, Engineering, and Customer Success
- Ability to operate decisively in fast-changing startup environments
- Process design and scaling experience
Nice to have
- Technical troubleshooting knowledge (domains, DNS)
- Advanced CX tool expertise (Zendesk/Intercom automation, QA frameworks, macros at scale)
- Background in onboarding playbooks and rapid growth scenarios