AS
Listed on AST SpaceMobile’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A customer-facing operational role that serves as the primary interface between satellite broadband customers and technical operations, handling incident intake, monitoring coordination, and service tracking. This position is ideal for someone with telecom service assurance experience who thrives in fast-paced operational environments and can translate between technical updates and clear customer communication.
Our summary, not AST SpaceMobile’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree in Telecommunications, Electronics, IT, Computer Science, or related field
- 2-5 years experience in telecom service assurance, NOC support, customer operations, or incident management
- Strong understanding of incident management fundamentals including logging, severity assignment, escalation, and closure
- Working knowledge of telecom service domains such as RAN, core, transport, OSS/NMS, gateway, and satellite service chains
- Ability to interpret operational inputs such as alarms and service impact indicators
- Strong written and verbal customer-facing communication skills
- High attention to detail and disciplined documentation practices
- Ability to remain calm during high-severity incidents and time-critical situations
- Strong coordination skills across multiple teams
- Ability to work shift-based coverage in fast-paced operational environment
Nice to have
- ITIL Foundation or service management certification
- Experience supporting mobile, satellite, or hybrid telecom networks in regional or global operations
- Prior experience in 24x7 operational environments