Strategic Customer Success Manager - MarTech / AdTech, US

Remote - TX · Remote · full time · Senior

$143,500 – $190,000

Listed on Branch’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Branch seeks an experienced customer success leader to manage their largest, most complex global accounts, serving as a strategic advisor and orchestrator for enterprise clients with multiple business units and regions. This role suits someone comfortable with senior stakeholders and skilled at turning sprawling enterprise relationships into measurable, growing partnerships.

Our summary, not Branch’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

6+ years in Customer Success or strategic Account Management with proven track record on global flagship accounts ($1M+ ARR)
2+ years in AdTech/MarTech space with large, global, or strategic-tier clients
Ability to engage and influence senior stakeholders up to VP and C-level across multiple regions
Experience orchestrating cross-functional matrixed teams on complex accounts with decentralized buying centers
Technical fluency with cloud-based SaaS platforms sufficient to lead solution conversations
Strong business acumen connecting product capabilities to customer P&L impact and value-based adoption

Nice to have

Demonstrated experience as an AI Champion introducing and scaling AI solutions
Comfort pulling and interpreting aggregate-level data using analytics tools
CRM and productivity tool fluency