Customer Success Manager (CSM) SAP Next Gen - Academy for Customer Success - Newtown Square (Hybrid)

Newtown Square, PA · full time · Junior

$78,000 – $180,700

Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is an entry-level customer success program within SAP's structured academy for early-career professionals, combining classroom and field learning over 10 months before moving into direct customer-facing CSM roles. It suits graduates or early-career hires from consulting or account management backgrounds who want hands-on training in enterprise cloud solutions and customer retention strategies.

Our summary, not SAP’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

2–3 years of experience supporting customers and driving business transformation
Consulting or account management background
Ability to deliver strategic guidance and resolve customer issues
Cooperative working style internally and externally
Rapid learning and adaptation to changing environments
Understanding of AI fundamentals, uses, and ethics
Proficiency in English
Problem-solving and project management skills
Emotional intelligence and cultural awareness

Nice to have

Business process or industry knowledge
Growing foundation in emerging technologies beyond AI
Knowledge in Finance & Spend Management (accounting, procurement, supplier management)
Knowledge in Human Capital Management (HR, payroll, talent management)
Knowledge in Supply Chain Management or related logistics/manufacturing
Knowledge in Customer Experience (e-commerce, sales, service, marketing)
Knowledge in Business Process Management or Automation
Knowledge in data management, analytics, or application development