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Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - D.C (Hybrid)
SAPWashington, DC · full time · Junior
$78,000 – $180,700
Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is an entry-level Customer Success Manager role within SAP's structured Academy program, designed for early-career professionals who will complete a 10-month intensive training before moving into direct customer-facing positions. The role suits people with 2–3 years of business or consulting experience who want mentored growth in enterprise cloud solutions and are willing to spend time in the office and attend multi-week immersive training in California.
Our summary, not SAP’s wording. The full posting is on their site.
What they ask for
Required
- 2–3 years of experience in customer support, consulting, or account management
- Ability to deliver strategic guidance and drive customer value
- Proficiency in English
- Understanding of AI fundamentals, uses, and ethics
- Strong business acumen and process knowledge
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness
Nice to have
- Knowledge in specific solution portfolios (F&S, HCM, SCM, CX, BTM, BTP/BDC)
- Experience with business transformation or digital initiatives
- Agile and curious mindset with passion for learning
- Creative thinking and cross-team collaboration