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$115,000 – $150,000
Listed on OpenRouter’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a technical support role for enterprise customers using an AI routing platform, requiring you to investigate and resolve complex infrastructure issues at the intersection of customer code, OpenRouter's systems, and upstream AI model providers. The role suits experienced support engineers who enjoy deep debugging, can bridge technical and business concerns, and want to work directly with high-stakes customers on cutting-edge AI infrastructure.
Our summary, not OpenRouter’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3–5+ years in external-facing B2B SaaS or API-first support
- Deep familiarity with RESTful APIs, HTTP status codes, and authentication methods
- Ability to read and debug code in at least one common programming language
- Experience with logging and monitoring platforms like Datadog or Grafana
- Basic SQL or similar query language proficiency
- Systematic approach to troubleshooting and root cause analysis
- Available to support West Coast business hours
Nice to have
- Familiarity with LLM mechanics (context windows, tokens, temperature, system prompts)
- Experience supporting high-throughput, low-latency systems
- Zendesk or similar ticketing tool experience
- Experience with AI tools for debugging and automation