Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Chicago (Hybrid)

Chicago, IL · full time · Junior

$78,000 – $180,700

Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is an entry-level Customer Success Manager role within SAP's Academy for Customer Success, a structured 10-month development program designed to prepare early-career professionals for customer-facing positions. The role suits people with 2–3 years of experience in consulting or account management who want hands-on training in enterprise cloud solutions while working toward a permanent CSM position.

Our summary, not SAP’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

2–3 years of customer support or business transformation experience
Ability to deliver strategic guidance and manage customer escalations
Cooperative working relationships internally and externally
Quick learning and adaptation to changing environments
Understanding of AI fundamentals, uses, and ethics
Strong business acumen and knowledge of business processes or industries
Proficiency in English
Problem-solving and project management skills
Emotional intelligence and cultural awareness

Nice to have

Knowledge in Finance & Spend Management (accounting, procurement, supplier management)
Knowledge in Human Capital Management (HR, payroll, talent management)
Knowledge in Supply Chain, Asset Management, Manufacturing, or Logistics
Knowledge in e-commerce, sales, customer service, or marketing processes
Knowledge in Business Process Management or Automation
Knowledge in database, data management, analytics, or application development
AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering experience