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Customer Support Specialist III

Wrapbook

Remote - US & Canada · Remote · Senior

$52,000 – $83,400

Listed on Wrapbook’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role supports film, TV, and commercial production teams using Wrapbook's AI-powered finance platform, handling everything from payroll questions to complex production accounting issues. It suits someone with production finance experience who can diagnose technical problems, manage multiple support channels, and work comfortably across teams in a fast-paced remote environment.

Our summary, not Wrapbook’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 2+ years production accounting experience in film and television
  • Hands-on familiarity with film and TV production accounting tools such as Cast & Crew, Entertainment Partners, iEase, Axiom, or MPI
  • Strong phone, email, and live chat communication skills
  • Excellent written communication and documentation skills
  • Troubleshooting and investigation ability
  • Case queue management and multitasking in fast-paced environment
  • Daily use of AI tools like ChatGPT, Claude, or Gemini
  • Cross-functional collaboration ability
  • Remote work readiness

Nice to have

  • Motion Picture Union payroll experience
  • Experience in high-volume or complex, high-sensitivity support environments
  • Experience creating or maintaining SOPs, workflows, or training materials
  • Experience identifying deflection opportunities or automation improvements
  • QA program contribution, mentoring, or team enablement experience
  • Experience creating procedures or content for AI-powered support tools

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