Listed on Tripadvisor’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role oversees quality assurance for AI-powered customer support systems at Tripadvisor, testing chatbots and automated workflows to catch accuracy failures and ensure smooth handoffs to human agents. It suits someone with contact-center or tech support QA background who can audit AI conversations, identify problems, and feed improvements back to engineering teams.
Our summary, not Tripadvisor’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2+ years QA or process improvement in contact center or tech support
- Hands-on testing or auditing of AI conversational flows, chatbots, or automated workflows
- Familiarity with process improvement methodologies like Lean or Six Sigma
- Understanding of AI behavior, intent structures, and NLU failure modes
- Ability to translate operational friction into technical feedback for engineering and product teams
- Experience with data logging, audit reporting, and root-cause defect analysis
- Strong written and verbal communication skills
- Analytical mindset with attention to detail in data and conversational logs
- Data-driven approach using call/chat logs, metrics, and A/B test results
Nice to have
- Experience in a similar role within the travel industry