$129,500 – $175,500
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A senior operations analyst role supporting Intuit's customer success contact center, focused on analyzing performance metrics, identifying systemic improvements, and driving operational excellence across routing, staffing, and service delivery. This suits someone with deep contact center experience who enjoys complex problem-solving and cross-functional coordination in a fast-moving environment.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years contact center operations experience
- knowledge of contact center queue management systems
- expertise with contact center KPIs (AHT, abandon rate, ASA, SLA)
- strong interpersonal and cross-functional collaboration skills
- ability to build new reporting and analytical frameworks
- ability to work independently and navigate ambiguity
- flexibility to cover business hours including weekends and holidays
Nice to have
- experience with AI tools to accelerate analysis and automation