R
$140,000 – $180,000
Listed on Replit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Build and operate the support infrastructure that enables Replit's support team to scale alongside rapid product growth, managing ticketing systems, integrations, and self-service tooling. This role suits someone comfortable with hands-on technical work in support operations who enjoys bridging gaps between support teams, engineering, and multiple vendor ecosystems.
Our summary, not Replit’s wording. The full posting is on their site.
What they ask for
Required
- 5+ years in support operations, support systems, tooling, or technical operations
- Hands-on Zendesk administration including triggers, automations, macros, views, SLAs, routing, groups, and permissions
- Experience building and maintaining integrations across SaaS tools using APIs and webhooks
- Ability to troubleshoot directly and collaborate with engineers on complex system needs
- Strong prioritization judgment in fast-moving, ambiguous environments
- Comfort with cross-functional problems spanning support, tooling, and engineering
Nice to have
- Recent hands-on use of Replit (last 3-6 months)
- Python or similar scripting for automations and internal tooling
- Experience setting up self-service or in-product support surfaces
- Experience managing systems across both BPO and in-house teams
- Zendesk certification