$25 – $34 / hour
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role involves serving as the final escalation point for complex customer issues with Intuit's accounting and payroll products, taking full ownership from triage to resolution. It suits experienced support professionals who are comfortable working independently with minimal guidance, can handle sophisticated technical problems, and want to directly shape how a company handles its most difficult customer situations.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Minimum 3 years of technical support or related experience
- Deep product expertise in at least two of: QuickBooks Online, QBO Advanced, QBO Accountant, Online Elite Payroll, or QuickBooks Time
- Strong problem-solving and ownership mindset
- Customer-focused with ability to handle challenging situations
- Excellent verbal and written communication skills
- Proficiency with office tools (Excel, Google Workspace) and expert tools (Salesforce, CS Server)
- Ability to manage multiple priorities in a fast-paced environment
Nice to have
- Basic or intermediate knowledge of accounting principles