Listed on American International Group’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
AIG is looking for a contact center operations specialist to design and optimize their call center through technology adoption, data analysis, and process improvements. This role suits someone with contact center planning experience who enjoys working across teams to implement AI and analytics solutions.
Our summary, not American International Group’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Inbound contact center planning experience at headquarters level
- Bachelor's degree or equivalent
- Data analysis skills
- Document creation with Office tools
- IT literacy
Nice to have
- Prior solicitor role experience
- Product or planning department background
- Familiarity with contact center tools like Salesforce, Genesys, or Avaya
- Experience with AI-driven process improvement