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$65,000 – $75,000
Listed on impact.com’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports thousands of brands and partner networks on impact.com's affiliate marketing platform, diagnosing tracking issues, analyzing data, and troubleshooting technical problems via chat and tickets. It suits detail-oriented people with web development or technical support experience who enjoy solving complex problems and explaining technical concepts to non-technical users.
Our summary, not impact.com’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2+ years technical customer support or front-end web development experience
- Ability to read and diagnose HTML, CSS, and basic JavaScript
- Working knowledge of APIs and HTTP status codes
- Experience with SQL queries and FTP/SFTP
- Proven systematic troubleshooting ability without relying on scripts
- Clear written communication of technical concepts to non-technical users
- Self-motivated continuous learner
- Emotional resilience and professionalism in high-pressure situations
- Bachelor's degree in technical or business field, or equivalent hands-on experience
Nice to have
- Affiliate and partnerships industry fundamentals certification