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Senior Staff Customer Operations Program Manager

Crusoe

Sunnyvale, CA · full time · Senior

$175,000 – $245,000

Listed on Crusoe’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Crusoe seeks a senior program manager to build operational frameworks for their customer experience organization from the ground up, establishing processes for AI infrastructure customers while working autonomously with shifting priorities. This role is for someone who loves systems design in early-stage functions and wants hands-on experience shipping AI-driven workflows across a high-growth company.

Our summary, not Crusoe’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 8+ years in technical program management, strategy and operations, or chief-of-staff roles at high-growth tech companies
  • Experience with GPU, cloud infrastructure, inference, model lifecycle, or API-first technical products and their customers
  • Experience with customer success operations or scaled programmatic customer success
  • Systems thinking and ability to design durable, scalable operational frameworks from zero
  • AI-native delivery approach with hands-on prototyping experience with LLMs and modern AI tools
  • Ability to combine data from multiple sources, validate numbers, and prepare decision-ready materials for executives
  • Operate autonomously amid shifting priorities

Nice to have

  • High agency and bias for action with willingness to pick up work hands-on
  • Low ego and high standards with ability to build trusted cross-team relationships
  • Prior experience as the first program-management hire in a function or company

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