Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Boston (Hybrid)

Burlington, MA · full time · Junior

$78,000 – $180,700

Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is an entry-level Customer Success Manager role within SAP's structured academy program, combining classroom learning with field mentoring over 10 months. It suits early-career professionals who want to build expertise in cloud solutions, customer retention, and digital transformation while earning while they learn.

Our summary, not SAP’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

2–3 years of experience supporting customers or driving business transformation in consulting or account management
Ability to deliver strategic guidance and resolve customer issues with escalation management
Cooperative and productive working relationships internally and externally
Quick learning and adaptation to changing environments
Understanding of AI fundamentals, uses, and ethics
Strong business acumen with knowledge of business processes and/or industries
English language proficiency for global engagement
Problem-solving and project management skills
Emotional intelligence and cultural awareness
Results-oriented approach with initiative

Nice to have

Knowledge in SAP Finance & Spend Management (accounting, procurement, supplier management)
Knowledge in SAP SuccessFactors and HR processes
Knowledge in SAP Supply Chain Management
Knowledge in SAP Customer Experience (e-commerce, sales, service, marketing)
Knowledge in SAP Business Transformation Management
Knowledge in SAP BTP and BDC (data management, analytics, application development, AI)