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$139,400 – $200,000
Listed on Oura’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a globally distributed IT support team through a modern AI-first transformation, managing people and complex ITSM processes while partnering with engineering on automation and identity workflows. This role suits experienced IT support leaders who have progressed from hands-on work into managing teams across multiple time zones and can drive cultural and technical change in a fast-growing health tech company.
Our summary, not Oura’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years in enterprise IT support, service management, or helpdesk leadership
- 3+ years at Senior Manager level managing globally distributed teams
- Deep ITSM platform ownership and operational experience
- ITSM process delivery and continuous improvement discipline including incident, request, and change management
- Experience managing globally distributed IT support teams across US and European time zones
- Familiarity with modern enterprise IAM platforms like Okta
- Exceptional written, verbal, and executive communication skills
- Ability to work across EET, EST, and PST time zones with East Coast or equivalent timezone preference
Nice to have
- Experience with AI-native or Slack-first ITSM models
- Deliberate structured coaching and people development approach
- Experience with Console or JSM platforms